If you have an issue with any persons or procedures relating to the college, please discuss the same with the appropriate person verbally outlining the nature of your concern and trying to resolve it informally. At this stage the complaint may be resolved by discussion or clarification or other suitable means applicable to the complaint rose. At this stage the complaint needs to be resolved very quickly or within a max of 5 working days.
MCM however encourages that all complaints are made in writing for record purposes via The ComplaintsForm.